Category: Outsourcing Company

How To Boost Your Business With A Virtual Phone Number?

In-depth analytics: The virtual number solution will give detailed analytics that will provide a comprehensive view of your business that will let you make the best decisions in your company’s interest. The solution gives you call and campaign reports, caller location, and analytics. The data helps analyze the traffic generated and helps in optimum use and resource allocation to improve the same.

Smart Call Routing: Virtual numbers give you the flexibility and ease of intelligent routing and enable the most appropriate agent to take the calls and provide the best feedback and satisfactory responses to the callers. The virtual number solution automatically redirects customer calls to the available agents based on parameters such as caller history and location. The calls are directed to regional agents to offer a personalized experience to the customers.

Multiple call handling: The virtual number solution allows a business to handle up to 50 calls simultaneously. It helps companies to increase the pick-up rate by 80%! Also, it helps to manage the peak hour call load effortlessly and efficiently. So, an organization does not miss even a single call and quickly addresses its customers’ concerns.

Universal CRM Integration- Yes, the virtual phone numbers are equipped with capabilities to integrate with leading CRM software. A business can create a customizable dashboard to synchronize customer information from different sources and use the same to make better decisions.


Tap both the local and international markets: Virtual numbers allow your business to be global and reach out to prospective clients in any part of the world. A business organization can get virtual numbers to engage with clients in domestic and international markets, ensuring that it grows by leaps and bounds by increasing its domestic market and creating a global footprint.

VOIP and PSTN support- Virtual phone numbers support the traditional PSTN calling across the globe and facilitates VOIP calling in International markets. So, it meets your diverse requirements and assists you in reaching out to your clients efficiently.

Hosted Services: A hefty upfront investment can drain a business- the SMEs and mid-size business in particular. But with the virtual numbers, there’s no investment required in infrastructure. The virtual phone number solution customizes IVR flow and allows quick universal CRM integrations. It provides APIs to address the clients’ business requirements efficiently.

Increase productivity: The Virtual number solution is equipped with several capabilities that offer a streamlined business operation. With advanced features such as auto keyword spotting, IVR automation, and AI-driven sentiment analysis, the solution is certainly more than a phone number. It’s a complete solution that an organization can use to leverage its business.

Round-the-clock support: The virtual number solution allows a business to receive support 24×7 throughout the year to function without any glitches. With 24×7 availability, it gives a business a professional image.

With so many advantages, it is easy to recognize the several benefits a virtual phone number offers to a business. Therefore, it makes complete sense to get the solution. It will ensure the business’s growth and provide maximum satisfaction to its customers and retain them.

7 Steps To Exceptional Virtual Team Communication

There’s no doubt that a virtual team brings a multitude of benefits to organizations today; the ability to retain top-notch talent from anywhere in the world, the incredible diversity presented through global and cross-cultural viewpoints and huge monetary savings in corporate travel expenses if you have to bring someone in from a distance. But pulling together a top-notch virtual team doesn’t come without challenges. There is the question of finding quality technology that everyone can work with, concerns about the accountability levels felt by each team member, and the difficulty of creating foundation expectations across the board. But the biggest challenge is the lack of connectedness between team members. Without creating the connections, a virtual team can’t do what it needs to; function as a cohesive unit.

Most importantly, a virtual team won’t bring true collaborative genius to your organization unless unshakable trust is established. So the question remains: How do you build trust in an environment where shaking hands, watching each others’ expressions or body language cues and knowing one another’s’ backgrounds, methods and idiosyncrasies just isn’t possible?It’s all in the team-building.

Knowing how to build a productive, integrated, low-turnover team is key to its success. Follow these seven steps and your team will be on the way to connectedness and profitability:

1. ATTRACT THE RIGHT TEAM MEMBERS: Strong team builders realize that they are not only looking for a potential team member who has specialized skills and talents, but that they also need to assess the “fit” of the prospective team member with the team as a whole. Skills and quality level of work are important, but the real key to building an exceptional virtual team is to find team members who fit the culture of the team. Many people will have the right skills – few will have the perfect “fit”.

2. VALUE AN INNOVATIVE MINDSET: When you encourage a pioneering approach within your team, you gain value beyond expectation. Teams that are a composite of experts with diverse experience and perspectives have the innate capability to feed off of each others’ innovative ideas and naturally refine and improve concepts into amazing solutions. When a team member’s ideas are valued, the willingness to believe in that team naturally rises accordingly.

3. PROVIDE MEANINGFUL WORK: Isolated team members have a need to experience work that challenges them and brings meaning to the tasks they are working on independently of outside influence. When each contributing member of the team is engaged in work that motivates and interests them, they perform better, have a clearer picture of the benefits and invest themselves more completely in that work. It’s win-win.

4. OFFER VARIETY: It’s just boring to work on the same thing or with the same person, day in and day out. It can be excruciating when you’re working in an isolated environment. That’s why making sure your team members have diverse partnerships, changing assignments and varying schedules is a solid way to keep your virtual team interested in their work and excited about upcoming possibilities.

5. ALLOW INDEPENDENCE: Every member of the team needs to know that their ideas and opinions will be respected. When you allow individuals to be accountable for coming up with new concepts and innovative solutions that will benefit the team and the company, you’re basically giving them a sense of control. As an invested decision-maker, each team member is more likely to feel like a valued contributor who is accountable to the team and to the company.

6. CREATE FOCUS AND ALIGNED VISION: It’s essential that all team members are committed to the same goals and vision – and that they have complimentary methods of achieving them. Often virtual team members have their own distinctive goals and aren’t plugged in to the values and needs of the organization building the team. Since this can bring differing agendas into the mix, it’s imperative that the goals and vision of the work – including the end result – are clearly stated from the outset and that the team is aligned to them.

7. BE TRUSTWORTHY: If you want to gain the trust of your virtual team, earn it. These team members are likely SMEs with exceptional levels of creativity, innovation and knowledge. Being able to trust that they are working in an environment where a strong work ethic is expected of all team members (including leaders) is imperative. When a participative mindset trickles down from the top and all ideas are respected and valued, trust soars and productivity increases dramatically.

The bottom line is that when you build a virtual team, you need to be sure that each member will be able to see the value placed on them, the value of each other member, and the value of the team as a whole.

A virtual team is more than the sum of its members – it’s a culture with a life of its own. When a company and its leaders view their virtual teams in this manner, it reinforces to each member the value being placed on them, and raises their accountability, productivity and satisfaction levels immeasurably. With this approach to virtual team-building, the sky’s the limit.

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Setting up a new business or running an old one involves the efforts and dedication of several people. What matters is the process that needs to be streamlined and efficient in different aspects. At times a business owner wastes a lot of money and effort in doing things that are not a high priority. As a result, the important tasks get neglected. Therefore, it is important to streamline what you do. Not every job can be taken up; you also need to outsource business support processes and efficiently use internal resources. Here is where you can seek the help of professional companies like Ossisto that can provide numerous Business Support Services to aid your busines

Brand Consulting and Brand Image building is another key aspect for the success of your business. Graphic design Business Support Services like making flyers, complimentary cards, banners, ID cards, business brochures, signboards, etc., can again be outsourced to professional agencies. You need not hire a full-time employee to do so. You don’t need to worry about the equipment and application packages for this task. You will get a professional result if you hire a freelancer to do the task.

Computers have become an inevitable tool that is a must for the smooth operation you’re your business. The systems and software need timely updates and upgrades. You may face some technical issues in your daily work. Apart from system issues, other IT-related tasks may also bother you. Hiring a full-time employee may be tough for a small business, so you may outsource it to experts in the IT-related field. They can help with installing the drive, fixing the computers, and help with a system upgrade and Malware detection.

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Figuring out the best marketing strategies is the key to a successful business. Starting from your website to social media pictures, interesting captions to email marketing, preparing videos to podcasts, implementing chatbots, etc., are all needed for the growth of a business. Content marketing is a tough job and cannot be done without professionalism. You must seek support from some expert agencies like Ossisto that can help at an affordable price. They are skilled people who are well-informed about the ways to improve sales

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